Will my credit card be charged when I book my reservation?

      This varies on the type of rate selected and the hotel selected.  All Hot Rate reservations are charged at

      time of booking as are any service fees noted in the rates and policies section of the site.  For additional

      information please refer to your hotels individual deposit policy.

Are taxes included in the rate?

      Most rates do not include taxes.

What if I need a specific room (non smoking, handicapped etc..)?

         Please enter your request in the request field of the reservation form. We will submit your request to the

         hotel and the hotel staff will do their best to accommodate these requests, however we cannot

         guarantee that your requests will be granted because they are subject to availability upon arrival.

Is the room per person or per night?

         Rates are quoted per room on a nightly basis unless otherwise specified. Additional people, children,  

         rollaway beds and other items may be subject to additional charges.

I should receive a discounted rate. How do I get this?

        The rates displayed are the only rates available to this site for making reservations. If you do not see the

        rate you are looking for it may not be available for your dates of stay or through this site.

How do I know if I qualify for a specific rate?

        Rates displayed may include but are not limited to government, corporate, senior and AAA discounts. You 

        may be required to present special documentation at check in to confirm you are qualified to receive that

        rate. Please refer to the rate description for information regarding ID requirements. Please do not expect

        to receive these rates at check in without the proper identification even if you have selected it online.

Can I use special coupons from the hotel?

        Currently we cannot accept special hotel coupons towards your reservation.

What if there will be more than 2 adults in the room?

        Most hotels allow additional guests to stay in the rooms at a charge (usually between $10-$20 per extra

        person per night) provided the bedding in the room can accommodate extra persons. Most hotels do have

        a limit on how many people may stay in a room type so please make sure that the room you are 

        viewing can accommodate your party before confirming your reservation. If you book a room that cannot

        accommodate your party size the hotel may cancel your reservation or require that you book additional

        rooms. Please note that the Travel Reservation center will not be responsible if you book a room type

        that cannot accommodate your party size.

Our children will be traveling with us - do they stay free?        

        Usually in the US children under 12 years of age stay for free in their parents room using the existing

        bedding, in most other countries only children under 3 stay free. The age requirements differ depending         on the specific hotels policies and may sometimes be viewed in the hotel information.  When not listed,

        please contact customer care for assistance.

I entered more than 2 adults - how come there are only double rooms showing available?

       The site will show current availability at the selected hotel. If the room types displayed do not match your

       request it is because the hotel does not have availability for that room type. Our system does not have

       the ability to pre-select the room type based on the number of travelers so you must make sure that the

       room you are reserving can accommodate your party before confirming.  If you book a room that cannot

       accommodate your party size the hotel may cancel the reservation or require that you book additional      

       rooms. Please note that the Travel Reservation center will not be responsible if you book a room type that        cannot accommodate your party size.

Are rollaway beds available?

       Most hotels offer rollaway beds and cribs for an additional charge (usually $5-$10 per night).  Some may

       have restrictions on what room types will allow rollaway beds. Please include your request in the request

       section of the reservation page.

What are the minimum age requirements?

       Please be aware that some hotels may have minimum age restrictions or requirements when reserving a

       room.  For example, some hotels with casinos may require you to be 21 years of age to check into a room.        Please inquire with a customer care agent or with the hotel directly.

What is the hotel check in time?

       Hotel check in time is usually any time after 3PM.

Will the hotel hold my room if I am arriving late?

       Because your reservation is guaranteed with a credit card the hotel is obligated to hold your room until          7Am the day after arrival.

What if I need early arrival?

        Early arrival is a request that you should note in the request section of the reservations page. As with any

       request w will submit your request to the hotel and the hotel staff will do their best to accommodate

       these requests, however we cannot guarantee that your requests will be granted because they are

       subject to availability upon arrival.

What if I do not receive a confirmation at the time of booking or a blank screen comes up?

      If you do not receive a confirmation at time of booking please wait a few moments and check your email

      as you may have received the confirmation via email. If you do not show this in your email please contact

      a customer care representative.

How do I view my room reservation after it is made?

      From the website home page click the review reservation link and enter your fist name, last name and   

      either your confirmation number or the last 4 digits of the credit card used to make the reservation. Please

      note the name must be entered exactly as it was entered on your reservation. If you are still unable to

      access your reservation please contact our customer care center.

What if I do not receive my email confirmation?

      If you do not receive an email after making a reservation it may be that we have the incorrect email

      address or your ISP may have blocked the email. Please contact our customer care center and we will re-

      send the confirmation by email, fax or regular post.

How long will it take for the hotel to show my reservation?

     The time it takes for a hotel will vary by specific hotel and arrival date. In most cases the hotel should

     receive the reservation within an hour from booking (except for nights and weekends when the hotel

     reservation department is closed) There are certain reservations that are booked out of an allotment and

     while your room is guaranteed, the hotel will not have your name on the reservation until approximately one

     week prior to arrival.

What if I arrive at the hotel and they do not show my reservation?

     All of our reservations are confirmed with the hotel or its management company so if you arrive at a hotel

     and they do not show the reservation please call our Customer Care Center at 888-245-0637 immediately

     and we will advise the hotel on where to find the reservation.

What if the hotel says the rate is not correct?

     If the hotel is telling you that your rate is higher than you are confirmed please check any extra person

     charge notations on your confirmation, most times this will explain the rate difference. If you do not have

     extra persons please contact our customer care center for additional assistance.

I received a confirmation but I am now being told the hotel is sold out – what do I do?

     If you have a pre-paid reservation and the hotel is sold out we will make every attempt to find a similar

     alternative to re-accommodate your reservation or you will be issued a full refund. If you do not have a pre-

     paid reservation it is the hotels responsibility to help re-accommodate your reservation to a nearby

     property.

What do I do if I need to change my reservation?

      If you need to modify your reservation please contact our customer care center for assistance. Please note

     that you may be required to cancel your original reservation and rebook for the new dates. However, we

     suggest you first check availability for the new desired dates, to avoid any disappointment from canceling

     your first booking if the new dates are not available. Cancellation fees will still apply, as the first reservation

     is considered "cancelled," but credit will be given for unused room nights if applicable per the cancellation

     penalty.

What is a cancellation policy – will my credit card be charged if I do not cancel my reservations?

    Cancellation policies vary from hotel to hotel but are implemented by hotels to avoid holding a room available

    for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period,

    the hotel will charge a penalty (usually 1 night room and tax) to the credit card given to reserve the room.

    Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you

    have questions about the cancellation policy for your particular hotel reservation please contact our

    customer care center for assistance.

My cancellation policy reads Cancel 24 hours prior to arrival and I plan on checking in at 11PM, can I cancel my reservation by 11PM on the day before my arrival?

    Cancellation policies are related to the hotel check in time, not your projected arrival time. If your hotel

    cancel policy lists a 24, 48 or 72 hour cancellation policy it means you must cancel by 4PM local hotel time

    of the date in question.

How do I cancel my reservation?

       Reservations may be canceled online. Please follow the instructions on how to review your reservation on

       line. You may also contact our customer care center to cancel reservations. It is your responsibility to

       obtain a cancellation # for your reservation. If you are unable to reach our customer care center, you may

       call the hotel directly to obtain your cancellation # and then contact customer care as soon as possible

       after obtaining the number from the hotel.

Where can I get directions to the hotel, shuttle information etc..?

        Many times this information is listed in the information page on the hotel. If it is not listed on the web    

        site, please contact the hotel directly.

What is a service fee?

        A service fee may be added to your reservation for use of the services of the website. Service fees are

        charged at the time of booking. Please refer to the rates and policies section for individual service fee

        information.

What is a Hot Rate?

        Whenever you see a Hot Rate icon, you are assured that the site has negotiated a special rate with the

        hotel. Our Hot Rate program offers special rates that will save you up to 70% off retail rates at thousands

        of brand name and quality independent hotels. When you book through the Hot Rate program, you can be

        confident you are getting a great deal.

What is a prepaid reservation and why are Hot Rates Pre-paid?

       Pre-payment from guests allows hotels to extend their deepest discounts. The hotel room is charged to

       your credit card at the time of the booking. Hotels typically collect payment information separately for

       incidentals such as meals, movies, parking and phone calls. Cancellation terms and fees apply to pre-paid

       bookings. Prepaying your hotel room assures the deep discount rate is "locked in" and paid, so you will not

       be subject to room rate increases.

How does the hotel know I have already paid for my room?

       After you confirm your reservation you will receive a pre-paid voucher via email. Simply print this voucher

       and present to the hotel upon check in.

What if I find a lower price after booking a Hot Rate?

         If you find a lower price on anther website within 24 hours of purchasing a Hot Rate reservation we will

       cancel the reservation and waive all penalties provided that the reservation does not fall within the hotels

       cancellation penalty period.

How can I book more than one Hot Rate room at a time?

       At this time you can only book 1 Hot Rate room at a time.

What if I need to change my Hot Rate reservation?

       Please keep in mind that any changes or cancellations of a pre-paid Hot Rate other than the addition of

       more nights will incur a $25 penalty fee. Changes to a Hot Rate reservation may require cancellation of the

       original reservation and rebooking at the current available rate.

What is the refund policy on Hot Rates?

       All changes or cancellations prior to arrival are subject to a $25 processing fee. Reservations changed or

       cancelled inside the hotels cancellation period will incur an additional charge of 1 night room and tax.

If I check out early on a Hot Rate reservation can I obtain a refund for the nights I did not stay? Upon    

       arrival and check in at a hotel, you are responsible for the entire length of stay. No refunds or credits will

       be issued for any nights reserved but not consumed.

How can I obtain a receipt for my hotel room?

        Your voucher is your receipt, please retain a copy of your voucher for your records. If need an additional         copy of your voucher please contact our customer care center and we can re-send the voucher via     

        email.

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FAQ’S - HOTEL RESERVATIONS

Waikiki.US offers interactive, real-time access to room and rate availability, enabling you to book the best rates instantaneously through the Internet. You must be using Microsoft Internet Explorer, Netscape or another Web browser that uses the same security scheme as Netscape. Using an incompatible Web browser will result in an error message from our secure Netscape booking server. This is designed to protect you since everything you enter will be secure -- credit card, name, dates, everything.

All the information that you may need for hotel reservations is given below. Click on the question for the information that you are looking for.

How should I check for hotel availability and rates?
Where do the rates come from?
How do I know if I qualify for a specific rate?
How should I make hotel reservations?
What is a confirmation number?
What if I do not receive a confirmation at the time of booking or a blank screen comes up?
I received a confirmation but I am now being told the hotel is sold out. What do I do?
How long will it take for the hotel to show my reservation?
How should I review or cancel a hotel reservation?
What do I do if I need to change my reservation?
What is a cancellation policy and will my credit card be charged if I do not cancel my reservations?
Will my credit card be charged when I book my reservation?
What is a Hot Rate?
What is a service fee?
What if I find a lower price after booking a Hot Rate?
What if I need to change my Hot Rate reservation?
What if I need a specific room (non smoking, handicapped etc..)?
What if there will be more than 2 adults in the room?
Our children will be traveling with us - do they stay free?
What are the minimum age requirements?
What is the hotel check in time?
What if I arrive at the hotel and they do not show my reservation, or they say that the rate is not correct?
How can I obtain a receipt for my hotel room?

How should I check for hotel availability and rates?

To check availability and rates, click on the "Check Instantly Rates and Availability" button on a hotel's information page or the "Check Rates" link on the search results list. Check all the fields as below.

      1)  Property Name:
           The hotel you have selected. This information is filled in for you.

      2)  Arrival Date:

           The date you will be arriving at the hotel (defaults to today's date)

      3)  Departure Date:  

           The date you will check out of the hotel (defaults to tomorrow's date)

      4)  Number of Adults:

           The number of adults staying in the room (select 1 - 4)

      5)  Frequent Traveler Membership: (Optional)

           Hotel Frequent Traveler ID number. Only the frequent guest number for the hotel chain being requested should be                entered.
Once all the fields are filled in, click on the "Send Form" button. All the information available on rates and room types is returned to you.

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Where do the rates come from?
The rates come directly from the main computers of the hotel chains and computer services which provide reservations for independent hotels. This unique system allows you to view every rate available through the chain reservation systems. Once the hotel returns the rates available for the time period you have requested, you may scroll and review the rates and their descriptions. Most rates do not include taxes. The rates displayed are the only rates available to this site for making reservations. If you do not see the rate you are looking for it may not be available for your dates of stay or through this site.
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How do I know if I qualify for a specific rate?

Rates displayed may include but are not limited to government, corporate, senior and AAA discounts. You may be required to present special documentation at check in to confirm you are qualified to receive that rate. Please refer to the rate description for information regarding ID requirements. Please do not expect to receive these rates at check in without the proper identification even if you have selected it online.

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How should I make hotel reservations?

In order to make a reservation, click on the "Select Rate" button next to the desired rate. The Booking Request Form will display once you have selected a rate. You must have a secure Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order to proceed any further in making a hotel reservation.

The Booking Request Fields are (all fields are mandatory unless noted below):
First Name:
First name of the guest
Last Name:
Last name, or surname, of the guest
Telephone
A telephone number for the guest
Email Address:
An Email address for the guest. A confirmed notification of the reservation will be sent to this Email address. If the reservation is subsequently canceled, a cancellation notification will also be forwarded to this Email address. For security purposes, any notifications sent to Email will NOT contain credit card numbers.
Street Address, Suite or Apt. Number, City, State, Zip Postal Code, and Country:
A mailing address for the guest.
Credit Card Type:
Click on the button next to the credit card you will be entering.
Credit Card Number:
All hotel reservations made online require a credit card number to guarantee or retrieve the reservation. Since the booking form is a secure transaction, the credit card number will be encrypted for security purposes.
Expiration Date:
Enter the month and year expiration date of the credit card. An example of the format is 12/99.
Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a smoking room. This field is optional.
Special Requests:
Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display.
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What is a confirmation number?
A confirmation number is a unique number assigned to every reservation. Entering your credit card information and hitting the submit button will result in a new screen showing the confirmation number. Depending on the hotel, the number assigned will appear differently. Most are from 4 - 16 digits and some are alphanumeric. The number will be needed at check-in at the hotel or in the event you decide to cancel the reservation. The number makes it easier for the hotels to identify your reservation.
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What if I do not receive a confirmation at the time of booking or a blank screen comes up?

If you do not receive a confirmation at the time of booking, please wait a few moments and check your email as you may have received the confirmation via email. If it is not in your email, it may be that we have the incorrect email address, or your ISP may have blocked the email. Please contact our customer care representative, and we will re-send the confirmation by email, fax, or regular post.

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I received a confirmation but I am now being told the hotel is sold out. What do I do?

If you have received your confirmation, but you are being told that the hotel is sold out, then it is the hotel’s responsibility to help re-accommodate your reservation if you do not have a pre-paid reservation. If your reservation is prepaid, and the hotel is sold out, we will make every attempt to find a similar alternative to re-accommodate your reservation or you will be issued a full refund.

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How long will it take for the hotel to show my reservation?

The time it takes for a hotel will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation within an hour from booking (except for nights and weekends when the hotel reservation department is closed). There are certain reservations that are booked out of an allotment and while your room is guaranteed, the hotel will not have your name on the reservation until approximately one week prior to arrival.

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How should I review or cancel a hotel reservation?

To review or cancel an existing hotel reservation booked on the Internet, click on the "Review or Cancel a Reservation" link on the jumpbar. The "Review or Cancel Hotel Reservations" form will appear. The first step is to retrieve a reservation. You have two ways to do this, by Name and Credit Card or by Name, Confirmation Number, and hotel chain.
First Name:
First name of the guest
Last Name:
Last name, or surname, of the guest
Confirmation Number:
The confirmation number returned by the hotel during the reservations process.

Once the form is complete, click on the "Send Form" button. Please note the name must be entered exactly as it was entered on your reservation. If you are still unable to access your reservation please contact our customer care center.

If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.
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What do I do if I need to change my reservation?

If you need to modify your reservation please contact our customer care center for assistance. Please note that you may be required to cancel your original reservation and rebook for the new dates. However, we suggest you first check availability for the new desired dates to avoid any disappointment from canceling your first booking if the new dates are not available. Cancellation fees will still apply, as the first reservation is considered "cancelled," but credit will be given for unused room nights if applicable per the cancellation penalty.

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What is a cancellation policy and will my credit card be charged if I do not cancel my reservations?

A cancellation policy is implemented by hotels to avoid holding a room for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually 1 night room and tax) to the credit card given to reserve the room. Cancellation policies vary from hotel to hotel. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact our customer care center for assistance.

Go to the top


Will my credit card be charged when I book my reservation?

This varies on the type of rate selected and the hotel selected. All Hot Rate reservations are charged at the time of booking as are any service fees noted in the rates and policies section of the site. For additional information please refer to your hotels individual deposit policy.

Go to the top
What is a Hot Rate?

A Hot Rate is a special rate that the site has negotiated with the hotel. Our Hot Rate program offers special rates that will save you up to 70% off retail rates at thousands of brand name and quality independent hotels. When you book through the Hot Rate program, you can be confident you are getting a great deal. You can only book 1 Hot Rate room at a time. There are no refunds on checking out early on a Hot Rate reservation.
Go to the top
What is a service fee?

A service fee is a fee that may be added to your reservation for use of the services of the website. Service fees are charged at the time of booking. Please refer to the rates and policies section for individual service fee information.

Go to the top

What if I find a lower price after booking a Hot Rate?

If you find a lower price on another website within 24 hours of purchasing a Hot Rate reservation, we will cancel the reservation and waive all penalties, provided that the reservation does not fall within the hotels cancellation penalty period.
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What if I need to change my Hot Rate reservation?

Please keep in mind that any changes or cancellations of a pre-paid Hot Rate other than the addition of more nights will incur a $25 penalty fee. Reservations changed or cancelled inside the hotels cancellation period will incur an additional charge of 1 night room and tax.
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What if I need a specific room (non smoking, handicapped etc..)?

Please enter your request in the request field of the reservation form. We will submit your request to the hotel and the hotel staff will do their best to accommodate these requests; however we cannot guarantee that your requests will be granted because they are subject to availability upon arrival.

Go to the top
What if there will be more than 2 adults in the room?

Most hotels allow additional guests to stay in the rooms at a charge (usually between $10-$20 per extra person per night) provided the bedding in the room can accommodate extra persons. If the room types displayed on your entering more than 2 adults do not match your request, it is because the hotel does not have availability for that room type. Our system does not have the ability to pre-select the room type based on the number of travelers, so you must make sure that the room you are reserving can accommodate your party before confirming your reservation. If you book a room that cannot accommodate your party size the hotel may cancel your reservation or require that you book additional rooms. Please note that the Travel Reservation center will not be responsible if you book a room type that cannot accommodate your party size.
Go to the top
Our children will be traveling with us - do they stay free?

Usually in the US children under 12 years of age stay for free in their parents’ room using the existing bedding, in most other countries only children under 3 stay free. The age requirements differ depending on the specific hotels policies and may sometimes be viewed in the hotel information. When not listed, please contact customer care for assistance.
Go to the top
What are the minimum age requirements?

Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a customer care agent or with the hotel directly.
Go to the top
How can I obtain a receipt for my hotel room?

After you confirm your reservation, you will receive a pre-paid voucher via email. This voucher is your receipt. Please print this voucher and retain a copy. Present this to the hotel upon check in. If you need an additional copy of your voucher please contact our customer care center and we can re-send the voucher via email.
Go to the top
What is the hotel check in time?
Hotel check in time is usually any time after 3PM. In case you arrive late, the hotel holds your room until 7AM the day after because your reservation is guaranteed with a credit card. If you need to arrive early, you should note it in the request section of the reservations page. As with any request, we will submit your request to the hotel and the hotel staff will do their best to accommodate it. However, we cannot guarantee that your request will be granted because it is subject to availability upon arrival.

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What if I arrive at the hotel and they do not show my reservation, or they say that the rate is not correct?
All of our reservations are confirmed with the hotel or its management company. If you arrive at the hotel and they do not show the reservation, or say that the rate is not correct, please call our Customer Care Center at 888-245-0637 immediately.
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If you have any additional questions, please call Customer Care Center at 888-245-0637, or write to ceo@oahu.us